Privacy Policy / T&C

Who we are

Our website address is: https://www.faaz.in

  • Privacy Policy

This is the Privacy Policy for https://www.faaz.in. It describes how the owner and operator of the website, uses and protects any “Personal Data” that you give when you use this website.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Data.

The Privacy Policy is designed to help you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decision when using our site and our products and services.

Information that we collect from you

We collect information from you when you register, place an order, issue support ticket, subscribe to our newsletter, post your comment. In this process you may be asked to enter your name, e-mail address, website, mailing address, phone number, payment information or other details. You may, however, visit our site anonymously.

When you browse our Site, we also automatically receive traffic data registered by the hosting servers, cookies that may share some personal data and your computer’s internet protocol (IP) address. We also use information offered by other external services of traffic analysis, such as Google Analytics.

The way we use your information

Any of the information we collect from you may be used in one of the following ways:

  • To administer and expand our business activities, providing customer service and making available other products and services to our customers and prospective customers.
  • To process transaction
  • To send periodic emails
  • To provide you with updates, promotions and marketing information about products and services
  • To improve the quality of our website and products
  • To ask for ratings and reviews of services or products
  • For internal record keeping and statistical purposes
  • To notify you about important changes to this website, new services and special offers we think you will find valuable.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

The way we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. All supplied sensitive/credit information transmitted are encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

About Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

The way we use Cookies

We use cookies to:

  • Help remember and process the items in the shopping cart
  • Understand and save user’s preferences for future visits
  • Keep track of advertisements
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to delete or turn off all cookies. You do this through your browser settings.
If you disable cookies installation or you delete cookies from your computer’s hard disk you may be unable to use some of the features of our website, products and services.

We don’t disclose any information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

About other website linked to our website

We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We are not responsible for the practices employed by websites linked to or from our site nor the information or content contained therein. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our site. Please remember that when you use a link to go from our site to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including sites which have a link on our site, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)

We do not specifically market to person under the age of 18 and our Site is not suitable for person under 18 years old.
For person under 18 years, the supervision of an adult or a guardian is necessary in order to register on the Site and buy a product.
It is the sole and unilateral responsibility of parents and guardians to monitor their children’s use of our Site.

Your consent

By using this site you consent to our collection and use of your personal information as described in this Privacy Policy.

Changes to our privacy policy

We may change this privacy policy from time to time by updating this page. You should check this page from time to time to ensure that you agree with any changes.

The last update of this Privacy Policy was made on May 31st, 2019.

If there are any questions regarding this privacy policy, you may contact us using the information below.
Email: contactus@faaz.in

  • Terms & Condition

As per Information Technology Act, 2000, it is a electronic documents. It is applicable as per the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of anything related to https://www.faaz.in

By subscribing to our services you agree that you have read, understood and are bound by the terms & conditions as described below. Otherwise you can unsubscribe.

Payment

  • You have to pay for any products as per its price displayed in our website (https://www.faaz.in).
  • There are three types of payment modes (Cash On Delivery, UPI, Payment through Razorpay)
  • In Case of COD, you have to pay full payment to the respective delivery person.
  • Before accepting and opening the parcel have to pay the full payment.
  • There would not be any additional charges except original product price, GST.
  • All payments are non-refundable.

Ownership

Any content of this website (https://www.faaz.in) is fully owned by Faaz team. So, without any prior official permission, using any content or copying or duplicating of any of its contents or images from this site, for any commercial purpose, is prohibited and illegal.

Accuracy of Content

We in faaz takes utmost care and accuracy related to either description or images for any product. All the products weights, dimension are described with their approximate values. As per your monitor technical specification, the product image colour may vary from the actual product colour and regarding that deviation we don’t provide any guarantee.

Any offer or any promocode as displayed in our website (https://www.faaz.in) is occasional purpose and Faaz team has the full authority for dismissal of any such promocode.

Eligibility of Use 

Person(s) who doesn’t have the competency to contract as per the Indian Contract Act, 1872 including un-discharged insolvents etc. is not eligible to use this Website.

Any person having Age limit more that 18 years is eligible to access this web site. Otherwise it is his/her responsibility while accessing the site having age limit less than 18 years.

If Faaz team wants, could terminate the registration of a person having less than 18 years of age group.

If any person is accessing the website outside India, then it would be his/her sole responsibility to abide by the county specific rules and regulation while outside India.

We can deliver our product only within India but not outside India.

If we receive any order from outside India then Faaz team has authority to cancel such order.

Registration Process

Customers are requested to use a valid email id during registration process. All future correspondence regarding the status of the product ordered will be sent to that mail-id what has been used during registration process.

Customer can login to faaz.in with successful social sign-in like facebook, & google+ credential.

We never ask or store any confidential data through our website. This is customers’ sole responsibility to maintain their confidential record and to avoid any misuse while accessing or doing registration in this website.

Billing Process

This is customers’ responsibility to provide correct billing/shipping address. Due to any wrongly mentioned shipping address if any product gets lost, Faaz team would not be responsible for that.

Because of any wrongly mentioned shipping address if we have to redeliver the product further, then customer have to bear the additional shipping charges incurred.

Customer should validate his/her mobile numbers through OTP verification process while going through the billing process.

Before buying any product it’s customer responsibility to read the product description very carefully.

It’s customer judgement to execute any transaction process in respect of any product they are willing to buy.

Using this website  

Using this website customer can only purchase any product as per product stock availability.

If any product is out of stock customer have to wait till the next stock is further be available.

Only registered user can put the comment for any product. But customer’s comment should not be vulgar, abusive, threatening or any other objectionable comment.

Transmitting any material in any form and which incurs unlawful activities are strictly prohibited.

Any content or any images are the property of Faaz team and couldn’t be used or altered without any prior approval from it’s owner.

Quantity restriction

Any customer can place maximum 5(five) orders in COD (cash on delivery) mode per day. And the maximum amount should not cross Rs. 10,000 per day in COD mode.

The above clause is also applicable in case the billing address is same or different for a particular user.

Faaz team has full authority to can cancel the orders in a single day, while maximum amount crosses Rs. 10,000 or maximum numbers of order crosses more than five in COD mode from the same customer.

Faaz team could cancel or reschedule the deliveries for rest of the orders (exceeding Rs. 10,000 or count five) in next consecutive days.

In case on prepaid there is no such above mentioned restrictions on purchasing products.

Cancellation by Faaz team

Faaz team has full authority to cancel any ordered product if it’s price, description etc, is mistakenly displayed in the website (https://www.faaz.in), or due to low stock or out of stock of the product or because of any other reason.

If customer has paid the full payment, but his/her order has been cancelled by Faaz team, then Faaz team will inform the customer about the cancellation of the order and their payment will be refunded back.

Customer may be asked to send their bank a/c number, where the product price will be credited back, only through mail communication. Customer will receive a mail from the mail id revertpayment@faaz.in. Customer is requested to send their bank a/c no along with IFSC code only to mail id revertpayment@faaz.in.

Customer should not send/share any other bank or Credit Card or Debit Card or Net banking related or any other highly confidential data with Faaz team through the mail id or any other mode of communication.

Regarding the reverting back of credit due to cancellation, customer should only communicate on top of the mail id revertpayment@faaz.in.

Within seven to ten working days, after the cancellation happens, the full amount will be refunded or credited back to customer a/c number as provided or communicated by the customer.

Instead of sending the bank details to revertpayment@faaz.in if customer send the bank details to any other mail id or through other mode, it may cause for infinite delay in refund process. Faaz team would not be responsible for any such delay.

Customer should provide always correct bank a/c number and IFSC code to avoid delay in refund process.

If a/c number, provided by customer, seems to be wrong or not belongs to his/her but payment has been refunded by Faaz team, then the entire responsibility goes to customer for such wrongdoing activity. Customer could not claim any further refund for the same activity. No payment would be refunded further for the same issue. Faaz would not entertain any such claim on same issue further.

Faaz team never asks about any kind of confidential record from it’s customer related to any matter. If customer shares their confidential information to Faaz team or any other third party(s), then this is customer’s sole responsibility for any kind of security beach occurs at any time.

Cancellation by Customer & Refund

In case customer cancel any prepaid order before it’s delivery to customer, the payment will be reverted back to the customer a/c number within three to four working days.

Customer could cancel or refund any order even after the product delivery. All cancellation should be triggered within seven days from the date of delivery.

If customer cancel any order after the delivery, then he/she has to return back the original product to our courier partner.

The return product will be verified by our courier partner and if any damage is noticed the payment may not be refunded at all or some amount will be deducted before the payment is refunded to customer a/c.

Faaz team will decide how much amount will be deducted for any damaged product before it’s refund. And customer could not raise any concern regarding that deductible amount.

The payment will be refunded within ten to fifteen working days after Faaz team receive the product returned by the customer through our courier partner.

Faaz team has sole authority to cancel any refund request by the customer.

Return and Exchange policy

Customer could send exchange request only after the delivery.

Customer could exchange his/her delivered product with any listed product in https://www.faaz.in  with same type, category and price only.

Exchange is not possible after seven days from the date of delivery of that product.

After customer sends an exchange request, customer has to wait for it’s further approval from Faaz team.

After Faaz team approves the exchange request customer has to return the original product to our courier partner.

Faaz couldn’t redeliver the exchanged product until receives the returned product by the customer.

If any damage is noticed in the returned product then additional penalty charge could be imposed to customer during the product exchange process. Customer has to pay that additional charge before the redelivery.

Faaz team has sole authority to cancel any return and exchange request by the customer.